Mainland UK Delivery Rates
| Delivery Option | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|
| Standard Delivery | 48 Hours | Yes | Yes | £6.95 |
| Standard Delivery (Orders over £100) | 48 Hours | Yes | Yes | FREE |
Non-Mainland UK and International Delivery
We are sorry but we are unable to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands.
How quickly will my order arrive?
Our aim is to dispatch all orders placed before 3pm the following day. Parcelforce pick up after 4pm. You will receive a notification email when your order has been dispatched.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email from Parcelforce when your order has been dispatched.
In your dispatch confirmation email they will include any relevant tracking numbers, allowing you to track your parcel on the Parcelforce website.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
Will I need to sign for my order?
Yes, you will need to sign for your order.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01752 341133 or email us at info@tamarleisurestore.co.uk.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in person
You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:
Tamar Caravan Centre
The Warehouse
Marshall Road
Plymouth
Devon
PL7 1YB
Mon - Fri 8am - 5pm
Sat - 9am - 4pm
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01752 341133 or by email at info@tamarleisurestore.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
We will refund postage costs when you return an item to us. Please do not return a damaged order to us without contacting us first.
